Opodo travel news
Edinburgh answers by SMS
26 Sep 2006
Edinburgh Airport is to pilot a new way of keeping passengers up-to-date.
A new question and answer text service will be trialled at the airport for two months, giving passengers quick access to information about the airport, the best transport links and details of destinations.
Text messages sent to the 64BAA service with questions will be answered by a team of experts as the airport tries to improve customer service.
Edinburgh Airport managing director Richard Jeffrey said: '64BAA is a unique and exciting service, which Edinburgh Airport is pleased to be able to offer passengers through this trial.
'Excellent customer service is something we pride ourselves on but we are always striving to raise the bar, and we hope that this service will further enhance passengers' experience of using the airport.'
Suggested questions range from where to buy an iPod in the airport or the best bus link to the city to the weather at a given destination.
It is hoped the service will reduce the number of passengers who have to use the information desk in the terminal. The service costs £1 for every question answered.
© Adfero Ltd
A new question and answer text service will be trialled at the airport for two months, giving passengers quick access to information about the airport, the best transport links and details of destinations.
Text messages sent to the 64BAA service with questions will be answered by a team of experts as the airport tries to improve customer service.
Edinburgh Airport managing director Richard Jeffrey said: '64BAA is a unique and exciting service, which Edinburgh Airport is pleased to be able to offer passengers through this trial.
'Excellent customer service is something we pride ourselves on but we are always striving to raise the bar, and we hope that this service will further enhance passengers' experience of using the airport.'
Suggested questions range from where to buy an iPod in the airport or the best bus link to the city to the weather at a given destination.
It is hoped the service will reduce the number of passengers who have to use the information desk in the terminal. The service costs £1 for every question answered.
© Adfero Ltd
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