Opodo travel news
Travellers 'face hefty forex costs'
17 Aug 2009
Holidaymakers travelling overseas are falling victim to 'stealth charges' when they change currency, a foreign exchange provider has claimed.
Fair FX carried out a survey and discovered that just 4% of travellers understand that they can be charged even when money changing services are advertised as being 'free'.
The poll also found that almost two-thirds of holidaymakers (63%) said that they would feel deceived if they realised they were being charged and a similar proportion declared they would never use the company again.
Stephen Heath, chief executive of Fair FX, said: 'Opaque or hidden charges in the travel money sector are frequently misleading and also remove a consumer's right to make an informed choice.
'Consumers should watch out for the worst misleading practices which could cost them dearly … like advertising 0% commission but offering a poor exchange rate instead [or] quoting a competitive rate online, but not matching it in store.'
Opodo cruises, hotels and car hire - let the journey begin!
Fair FX carried out a survey and discovered that just 4% of travellers understand that they can be charged even when money changing services are advertised as being 'free'.
The poll also found that almost two-thirds of holidaymakers (63%) said that they would feel deceived if they realised they were being charged and a similar proportion declared they would never use the company again.
Stephen Heath, chief executive of Fair FX, said: 'Opaque or hidden charges in the travel money sector are frequently misleading and also remove a consumer's right to make an informed choice.
'Consumers should watch out for the worst misleading practices which could cost them dearly … like advertising 0% commission but offering a poor exchange rate instead [or] quoting a competitive rate online, but not matching it in store.'
Opodo cruises, hotels and car hire - let the journey begin!
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