Opodo travel news
Gatwick sets up expert panel to improve passenger experience
22 Sep 2011
London Gatwick has assembled a panel of independent experts who will provide feedback and ideas to help the airport improve its passenger experience.
The group will meet to discuss current issues related to the base and help its operating company come up with customer-focused solutions and initiatives.
Five inaugural members have been chosen to get the panel underway, including presenter and industry commentator John Carter, who will represent leisure travellers.
Blogger and mum-of-two Becky Wiggins will speak for the family market, while moneymagpie.com founder Jasmine Birtles and Buying Business Travel magazine editor Mike Toynbee will focus on the interests of shoppers and corporate customers respectively.
Philippa Bromley, head of independent living at the Disabled Living Foundation, has been selected as the representative for travellers with disabilities.
Stewart Wingate, Gatwick's chief executive officer, stressed that passengers are 'the lifeblood of any airport'.
He added: 'By seeking independent opinion and advice, without influence from political or commercial agendas, we will be able to continue identifying the real issues affecting passengers from across the UK and across all traveller groups.
'Collectively we will explore and execute innovative solutions that will help build a better future for all travellers.'
Opodo cheap flights, hotels and car hire - let the journey begin!
The group will meet to discuss current issues related to the base and help its operating company come up with customer-focused solutions and initiatives.
Five inaugural members have been chosen to get the panel underway, including presenter and industry commentator John Carter, who will represent leisure travellers.
Blogger and mum-of-two Becky Wiggins will speak for the family market, while moneymagpie.com founder Jasmine Birtles and Buying Business Travel magazine editor Mike Toynbee will focus on the interests of shoppers and corporate customers respectively.
Philippa Bromley, head of independent living at the Disabled Living Foundation, has been selected as the representative for travellers with disabilities.
Stewart Wingate, Gatwick's chief executive officer, stressed that passengers are 'the lifeblood of any airport'.
He added: 'By seeking independent opinion and advice, without influence from political or commercial agendas, we will be able to continue identifying the real issues affecting passengers from across the UK and across all traveller groups.
'Collectively we will explore and execute innovative solutions that will help build a better future for all travellers.'
Opodo cheap flights, hotels and car hire - let the journey begin!
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