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Delta recognised for high-tech services
6 Feb 2012
Delta Air Lines has been recognised for its use of technology and new innovations, with PCWorld magazine naming the company the top 'tech-friendly' carrier in the United States.
The accolade reflected the airline's airport recharging stations, inflight Wi-Fi on more domestic flights than any of its competitors and smartphone apps with features such as baggage tracking and mobile check-in.
Delta was also praised for its provision of 24-hour customer service via its Twitter feed.
Bob Kupbens, the carrier's vice president of e-commerce, said the company's high-tech tools enable travellers to remain connected both on the ground and in the air.
He added: 'When you literally have the tools in the palm of your hand to track your bag at 30,000 feet or check the status of your connecting flight, it helps eliminate the stress of travel.'
Delta's technological initiatives are part of a plan to invest more than $2bn (£1.26m) in the improvement of products, services and airport facilities all over the world.
The programme is set to continue throughout the rest of this year and 2013.
Opodo cheap flights, hotels and car hire - let the journey begin!
The accolade reflected the airline's airport recharging stations, inflight Wi-Fi on more domestic flights than any of its competitors and smartphone apps with features such as baggage tracking and mobile check-in.
Delta was also praised for its provision of 24-hour customer service via its Twitter feed.
Bob Kupbens, the carrier's vice president of e-commerce, said the company's high-tech tools enable travellers to remain connected both on the ground and in the air.
He added: 'When you literally have the tools in the palm of your hand to track your bag at 30,000 feet or check the status of your connecting flight, it helps eliminate the stress of travel.'
Delta's technological initiatives are part of a plan to invest more than $2bn (£1.26m) in the improvement of products, services and airport facilities all over the world.
The programme is set to continue throughout the rest of this year and 2013.
Opodo cheap flights, hotels and car hire - let the journey begin!
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