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Abta and CAA aim to improve air travel for reduced-mobility passengers
18 Jul 2012
Abta - The Travel Association and the Civil Aviation Authority (CAA) have announced new guidelines designed to improve the airport experience for passengers with reduced mobility.
The measures aim to offer information and advice for companies and airports on how to provide the best service for people who require assistance.
They cover what should happen during the booking process, after the booking has been made and at the airport.
One of the key focuses of the guidelines is pre-notification, something that is essential to ensure that companies and travel providers have the right resources in place to cater for passengers with reduced mobility.
Nikki White, head of destinations and sustainability for Abta, said this practical guidance will help ensure a 'smooth and seamless experience' for travellers who require assistance.
European law states that all air passengers who are disabled or have difficulty moving around can receive help when they fly, free of charge.
While the number of these travellers who are pre-booking assistance has increased since the legislation was introduced in 2008, Abta and the CAA said numbers continue to vary significantly across different airlines and flight routes.
Opodo cheap flights, hotels and car hire - let the journey begin!
The measures aim to offer information and advice for companies and airports on how to provide the best service for people who require assistance.
They cover what should happen during the booking process, after the booking has been made and at the airport.
One of the key focuses of the guidelines is pre-notification, something that is essential to ensure that companies and travel providers have the right resources in place to cater for passengers with reduced mobility.
Nikki White, head of destinations and sustainability for Abta, said this practical guidance will help ensure a 'smooth and seamless experience' for travellers who require assistance.
European law states that all air passengers who are disabled or have difficulty moving around can receive help when they fly, free of charge.
While the number of these travellers who are pre-booking assistance has increased since the legislation was introduced in 2008, Abta and the CAA said numbers continue to vary significantly across different airlines and flight routes.
Opodo cheap flights, hotels and car hire - let the journey begin!
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