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'Fawlty Towers' guide for hoteliers published

'Fawlty Towers' guide for hoteliers published
7 Jan 2014

Hoteliers have been given what has been branded a 'Fawlty Towers' guide to taking care of guests. 

In the comic 70s TV show, hotel owner Basil Fawlty, played by John Cleese, repeatedly makes references to the war in front of a table of German guests.

Keen to avoid the UK's hoteliers causing any similar offence, VisitBritain has published a list of 'dos' and don'ts', which range from the obvious to the bizarre. 

These include not asking superstitious people from Hong Kong to sleep in a four-poster bed because they associate them with ghostly encounters and avoiding describing Canadians as Americans because of the rivalry between the two neighbours. 

However, you'd imagine in a country that welcomes more than 31m foreign visitors a years, Britain's hoteliers are already well-versed in accommodation people from different backgrounds. 

Britain's biggest tourism markets are France, Germany and the USA. This is a two-way relationship, as France is the second most popular destination for Brits to visit, behind Spain. ADNFCR-408-ID-801679427-ADNFCR

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