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ABTA publishes accessibility guidance

ABTA publishes accessibility guidance
17 Jan 2014

The Association of British Travel Agents (ABTA) has issued updated advice on how the industry can best meet the accessibility needs of disabled passengers.

Available to its members, the revised guidance includes booking checklists, practical guidance for the various step of a passenger's journey and information related to companies' legal obligations. 

This last one is particularly important when it comes to maritime trips, due to recent changes in regulatory requirements.

Nikki White, head of destinations and sustainability for ABTA, said: "Meeting the needs of customers with disabilities is not only a legal obligation but also makes extremely good business sense.

"Throughout the UK there are millions of people with some form of disability. Properly understanding and servicing their needs and requirements opens up access to a substantial and important market and helps to ensure that passengers have problem-free and enjoyable experiences."

The advice will be applicable to passengers with disabilities and medical conditions, or other special requirements for travel and accommodation. ADNFCR-408-ID-801683616-ADNFCR

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