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London hotel gives staff Google Glass masterclass

London hotel gives staff Google Glass masterclass
11 Aug 2014

A luxury hotel in London is using Google Glass as a way to help people working there advise guests.

The Montcalm London Marble Arch claims to be the capital's first hotel to provide staff with training in the recently released product.

The guest experience managers at the five-star venue have been trained up in the new tool.

One of them, Janine Mallia, explained: "It's been a really good experience learning how to use this new technology. It's fun to use and by having so much information literally right in front of our eyes, we will be able to offer our guests an even better service."

Staff will use the devices to provide advice to hotel visitors about places to eat, travel plans, things to do, shopping and directions.

It has explained that through the tech, staff are going to have improved engagement with people staying in the venue.

They'll be able to keep up eye contact and speak naturally when they look things up - not needing to look down at details on a screen a lot.

Meanwhile, there are plans for the hotel to bring in guest packages including the tech, so people can use it during their stay.

Google Glass is a form of wearable technology which was released in prototype form earlier this year in the UK.

Users see a display that seems to be suspended some way away from them on which they can access apps and information.

The Montcalm is part of Luxury Hotels Group, and the group's managing director, Rahul Arora, was the person who led Google Glass training at the hotel.

He said the venue always wants to stay on the cutting edge when it comes to tech and services for guests - with Google Glass combining both these things.

"It's early days for Google Glass in the UK, and we are excited to be a pioneer in our industry. As a wider selection of suitable apps becomes available, the staff here at The Montcalm will be the first in the hotel sector to use them," he added.ADNFCR-408-ID-801741260-ADNFCR

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