News
Air New Zealand to introduce on-board concierges
12 December 2007
Air New Zealand is to introduce an on-board concierge service designed to meet the needs of its long-haul passengers.
In what is thought to be a world-first, 90 concierge staff will be employed to answer customers' queries during their flight and provide help with onward bookings.
The representatives could also help improve visitors' holidays by offering tips on 'must-do' activities.
Most of the positions, which will be advertised this month, will be New Zealand-based, but some staff will operate from the airline's hubs in Shanghai and London.
The carrier's international manager, Ed Sims, told the New Zealand Herald that the initiative is part of a plan to deliver a 'uniquely Kiwi experience' to customers.
Tourism minister Damien O'Connor said: 'I applaud this new move. Air New Zealand will lead the world in in-flight service and enhance the value of a New Zealand holiday experience for visitors and the tourism industry.'
Opodo searches thousands of flights from over 500 airlines to find the best flight deals for travellers. Find flights.
© Adfero Ltd
In what is thought to be a world-first, 90 concierge staff will be employed to answer customers' queries during their flight and provide help with onward bookings.
The representatives could also help improve visitors' holidays by offering tips on 'must-do' activities.
Most of the positions, which will be advertised this month, will be New Zealand-based, but some staff will operate from the airline's hubs in Shanghai and London.
The carrier's international manager, Ed Sims, told the New Zealand Herald that the initiative is part of a plan to deliver a 'uniquely Kiwi experience' to customers.
Tourism minister Damien O'Connor said: 'I applaud this new move. Air New Zealand will lead the world in in-flight service and enhance the value of a New Zealand holiday experience for visitors and the tourism industry.'
Opodo searches thousands of flights from over 500 airlines to find the best flight deals for travellers. Find flights.
© Adfero Ltd
 |  |
Related stories
18 November 2008
- BA agrees new inflight entertainment deal >
12 November 2008
- Air New Zealand to launch biofuel test flight >
10 November 2008
- Qatar Airways launches online check-in >
07 November 2008
- Virgin Atlantic celebrates awards success >
05 November 2008
- Singapore Airlines cuts surcharges >
- Austrian Airlines to launch ski connection service >
- BA agrees new inflight entertainment deal >
12 November 2008
- Air New Zealand to launch biofuel test flight >
10 November 2008
- Qatar Airways launches online check-in >
07 November 2008
- Virgin Atlantic celebrates awards success >
05 November 2008
- Singapore Airlines cuts surcharges >
- Austrian Airlines to launch ski connection service >
