News

Tests begin at Heathrow T5
27 September 2007

With Heathrow's Terminal 5 due to open in exactly six months, BAA has begun testing the new hub's facilities.

The new structure is scheduled to open its doors on 27 March and to begin the six-month countdown the airports operator recruited 15,000 passengers to assess every aspect of the terminal.

From car parking and check-in to baggage handling systems and security, every element of the passenger experience will be assessed during the trials.

As the examinations got underway BAA chief executive Stephen Nelson said the association was 'enormously proud of Terminal 5', describing it as a 'stunning new gateway to the UK'.

He added: 'Terminal 5 will redefine the passenger experience at Heathrow, in terms of customer service and improved facilities.

'It is an enormous step forward in the transformation of the airport and will significantly reduce congestion around the existing infrastructure.'

The new passenger facility is expected to offer substantial relief to congestion at Heathrow by taking 30m passengers away from existing terminals.

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