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The use of check-in kiosks at airports offers travellers a 'simple and seamless' experience, a Virgin Atlantic spokeswoman has claimed.

Janine Donovan, the airline's press officer, said that self check-in allows passengers to do in one place activities that previously had to be carried out at a ticket booth and a traditional check-in desk.

Another benefit of using a self-service kiosk is that it allows customers to see what seats are available, Ms Donovan claimed.

'In the past they [passengers] had to rely on the check in agent assigning the seat,' she said.

'The journey through the airport is easier and we have hosts available to help those customers who have questions or need some additional help.'

Another major airline that has promoted the use of self check-in is British Airways, which claimed that the practice affords passengers a more relaxing airport experience.

BA has 220 check-in kiosks at 39 major airports, which are used by some 675,000 people every month.

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